Knowledge Base

Getting Remote Support with Quick Assist

Quick Assist is an application that comes pre-installed in Windows 10 from version 1607 onwards.  To allow a technician to remotely view/control your Windows computer;

  1. Launch the Quick Assist tool. Click the Start button, and you’ll find that it’s listed under the Windows Accessories folder, or you can type Quick Assist into the Windows Search box next to the Start menu.

  1. Under “Get assistance,” enter the 6-digit security code given to you by the helpdesk technician and click the Share screen button.win10 quick assist1 start
  2. Once the technician initiates the session, click on the Allow button, granting permission for the technician to access your computer.win10 quick assist4 share screen
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