Browsing articles in "Free tutorials"

Send Encrypted Files to non LGfL Users using USO-FX2

May 3, 2018   //   by Andy Badger   //   Free tutorials  //  No Comments

The Push files feature allows you to share files securely with individuals who may not have a USO account but with whom you need to exchange sensitive information.

In order to share a file with someone via this method, all you need is their email address and their mobile phone number.

Share file by uploading a document

Enter the recipient’s correct email address and their mobile phone number. Both elements are essential!

The recipient will receive an email link from which to download your file and a text message will provide the code they need to enter in order to begin the download.

After entering their details you will need to upload a file.

If you wish to send the same file to multiple recipients use the Add More button to add people to the list. Each person will then be able to download the file for themselves.

Click Next to proceed to the next step.

Select a file either by finding it on you local device or network, or alternatively, share a file that you already have stored in your myDrive space.

Share file without uploading document

Enter the recipient’s details as described above.

Then, instead of selecting the first option to upload a file, select the second option to turn a text message into a file. Click Next to enter the message.

Now enter the message into the text box on your screen and click Push as file when done.

The message will get converted into a text file and will be available to the recipient to download as a separate document.

Please note that the recipient will be able to download by using the link in their email and activating it by the code they enter. The link will then remain active for 5 minutes only.

Files you have shared previously

If for any reason you need a history of files you’ve previously shared via the “Push file” feature, a list of all past files will be available at the bottom of the page.

The codes issued with each file will also be visible in case the recipient has lost or has not received the text. You will be able to provide the code again if needed.

Logging ICT Support Issues – Helpdesk tips

Mar 26, 2018   //   by Andy Badger   //   Free tutorials  //  No Comments

We would like to encourage all staff to raise ICT support cases via the school’s online ICT support helpdesk*. Our online helpdesk is the most efficient method of communicating ICT support issues to our team. The main benefits of using the helpdesk are;

(As the helpdesk jobs are visible to all staff, please do not log any personal or sensitve data on the helpdesk – this information needs to be passed on to the technician directly.)

  • Accountablility – by logging jobs, we can monitor when jobs have been raised and how long you’ve been waiting for a resolution. It also helps both the technician on-site and Inspire ICT as we have an archive list of jobs raised, completed and the resolutions that we can use to demonstrate the work carried out over time
  • Repeat cases – we can search through the support logs to see if a job has been raised before and repeat the resolution or try another approach if it’s a repeat issue on the same machine (i.e. the previous resolution hasn’t worked)
  • Printable job list – quite often the technicians are given jobs verbally as they pass in the corridor or come into the staff room.  With so many staff and multiple schools, it is incredibly hard to recall all of the jobs given verbally – especially if there’s insufficient time in the current session and a job rolls over to the following session.  With jobs logged on the helpdesk, this isn’t the case as it can always be referred back to
  • Preparaton – when helpdesk jobs are logged, an automated e-mail is sent directly to your technician, this means that the technician can prepare for jobs prior to the next visit.  It may mean, for example that the technician knows to bring a specific cable or tool for the session to fix an issue
  • Remote support – if jobs are logged on the helpdesk and can be fixed remotely, it gives us the opportunity to resolve jobs much faster than having to wait until the next scheduled session
  • Job overload – as the helpdesk is monitored remotely, it is much easier for us to monitor the state of the helpdesk and assign more resources to resolve the jobs if the helpdesk jobs start to build up beyond what can be achieved in regular session time
  • Keeping track of bigger jobs – if a particular job runs over a few sessions, the helpdesk ‘Comments’ section helps the technician keep track of how far they have got with the job
  • Evidence – we get frequently asked by school’s Governing Bodies to give a breakdown of the jobs we do for the school and the helpdesk gives us a clear list of all completed jobs

We have recently redesigned the Helpdesk support pages to make it easier to keep track of jobs and to improve the look and feel of the helpdesks.  If you have any questions about the Helpdesk or how it works, please e-mail enquiries@inspireict.co.uk or raise a support case 🙂

If your username is not on the list of users on the helpdesk, please raise a case under someone else’s name and request that you be added.

Homepages – Staff and Pupil

Mar 26, 2018   //   by Andy Badger   //   Free tutorials  //  No Comments

Each school has two bespoke internet homepages – one for Staff and the other for Pupils.  Each page has a link to the school website, a Google Safe Search searchbar and a number of hyperlinks to various online website resources specific to each school.

The hyperlink grid underneath the search bar can be customised.  If you require any links to be added or removed, please raise a support case detailing which sites you want added or removed and whether they are to be added to the pupil page, staff page or both pages.  We will confirm these changes with the ICT lead at the school and get the changes underway.

Flash in Google Chrome

Mar 16, 2018   //   by Andy Badger   //   Free tutorials  //  No Comments

You will no doubt be aware that Google Chrome no longer allows Flash content on websites to operate without some significant intervention. We’ve been advising for a while now that any sites you visit with Flash content should be viewed in Internet Explorer. We anticipate that Flash will soon be phased out and this problem will go away by itself but in the meantime, see the info below to give you a brief explanation of why Flash has been blocked on Google Chrome. Read more >>

Getting the best out of Google

Mar 21, 2012   //   by Andy Badger   //   Free tutorials  //  No Comments
Much of this content comes from Google support.
  • Phrase search (“”)
    By putting double quotes around a set of words, you are telling Google to consider the exact words in that exact order without any change. Google already uses the order and the fact that the words are together as a very strong signal and will stray from it only for a good reason.
  • Read more >>

Sending files securely – LGfL USO-FX2

Mar 11, 2012   //   by Andy Badger   //   Free tutorials  //  No Comments

The Share files feature is designed to allow USO-users to share files securely with any other USO account holders within their school, in other school, in the Local Authority, or any other establishment that uses USO authentication.

Please note that this feature can only be used by staff members who have at least some storage space available to them in myDrive. If a person has no myDrive space, the page will be disabled until some free space is available. When a person does have myDrive space, they will be able to share files up to the value of their available space. Read more >>