Log Cabin Charity – Helpdesk

Raise an ICT support case

If your issue has been resolved, you can view the details by choosing ‘Closed Cases’ in the box below.

Logged
Name
Location
Description
Priority
Comments
Status
November 10, 2025 3:18 pm
daniel@logcabincharity.org.uk
Daniel
We are not able to dial out on Teams Voice, and it's saying, "You're not set up to use this calling feature". I remember you saying something about the subscription ending, not sure if it has something to do with this
No
AB - I've contacted Microsoft for support and also sent an e-mail to Lee. As we discussed, the contract was set to auto-renew as in the image below. It is now set not to auto renew but expires on November 7th 2026 which would suggest it has auto renewed but subscription status is set to disabled. I don't seem to have access rights to re-enable it but hopefully either Microsoft or Lee will be able to do this.
Awaiting response
Logged
Name
Location
Description
Priority
Comments
Status
November 11, 2025 3:40 pm
alia@logcabincharity.org.uk
Alia
Hi - Wanted to report that we are unable to make calls. I understand this was reported yesterday by Daniel as well.
Yes
PF - We organised the new licenses this morning but are waiting on Sharon at Log Cabin to sign and return the paperwork to Trustmarque before we can proceed.
Closed
November 5, 2025 4:55 pm
daniel@logcabincharity.org.uk
192.168.1.242
We have a Ricoh MPC3503 Printer/copier.

We had the Scan to email function set up; however, this has stopped working. The last IT admin. said that Microsoft had changed a policy or something, which meant a third-party app (which would cost) would be needed to enable this function again. Not sure if this information was correct; however, we regularly rely on this function.
Yes
AB - App password fixed it.

AB - have found credentials - updated password on scans@ e-mail and created an App password - waiting for DY to test.

AB - trying to find admin username and password for the device
Closed