Raise a support case

Support Cases:

Logged
Name
Location
Description
Attachment
Priority
Comments
Status
July 23, 2021 12:37 pm
mwhitaker9.302
Y5
I have two chrome books in my room. One the letter t does not work and the other the backspace does not work. Please can you have a look at them.
Yes
July 23, 2021 12:37 pm
mwhitaker9.302
school
Please can Asma, Joanna, Imara ad Elaine be removed from the email and Google today.

Thanks
Yes
Done 23-07-21
Closed
July 21, 2021 5:11 pm
mwhitaker9.302
Y5
Can my board be refocused please?
No
Done- not great as Projector is very old.
Closed
July 16, 2021 3:53 pm
lpeach5.302
Google
The lady who is sharing Y3 with me next year needs an account. Her name is Elena Del Pozo.

Thanks Harry.

Leslie
Yes
July 15, 2021 1:00 pm
mwhitaker9.302
School
We have two TAs that are staying with us that are not on the system (Ross and Alice) please can they be added to the email ASAP.

What details do you need from me?

Thanks in advance
Yes
Have raised with Atomwide, waiting on user creation.
Closed
July 15, 2021 12:59 pm
mwhitaker9.302
Year 5
Please can you show me how to burn DVDs on the school system
Yes
Closed
July 14, 2021 7:16 am
mwhitaker9.302
New Staff
Hi Harry,

We have two new members of staff starting in September. Please can they be added to the system. I will get their details ready for Friday! (fingers crossed)

Martine
Yes
Closed
June 28, 2021 5:48 pm
mwhitaker9.302
Ipad
Hi Harry,

Please can these be set up ASAP. I am forwarding you the email from Curtis.
Yes
This has been pencilled in for 26th July - TBC
Closed
June 28, 2021 5:47 pm
mwhitaker9.302
Google
Please can you set up a supply account on google so that any supply teacher we have can access the shared area. At the moment, I am having to ask a TA to sign in for them.

If it could be a generic one - like what we have for a login to the computer - that would be great.
Yes
Account created
Closed
June 18, 2021 2:22 pm
technican
Library
Unfortunately the library PC needs to be looked at as it has been disconnected.
Yes
PC connected and working.
Closed
June 18, 2021 1:57 pm
csweetingham.302
Finance Email
raised by HV: Grant Giovanni Pagnotta access to Finance Mail Box, as requested by Gina@fm4s.co.uk : Authorised by Curtis.
Yes
Giovanni Pagnotta account has been associated and waiting for lgfl to create the account.
Closed
June 15, 2021 1:36 pm
csweetingham.302
Exec Headtreacher Office
Please can you set up Tracey Harper on the system - she already has a Google account.

Please speak to Holly / Tracey

Thank you
No
Done
Closed
June 15, 2021 12:04 pm
mwhitaker9.302
Staff
Require a google login for Supply staff please. Victoria Barrowcliff.
No
Done
Closed
June 11, 2021 2:07 pm
mwhitaker9.302
Pupil
New starter, if you can provide credentials for Symphony Grant, Thanks.
No
Done - Spreadsheet updated.
Closed
June 11, 2021 9:21 am
technican
Library
Library computer is not connected to internet.
Yes
Loose network lead. Phone and computer now working.
Closed
May 28, 2021 10:05 am
technican
Y3
Hi Harry,
Leslie Peach's computer Y3 is very slow. Can you help?
Thank you
No
Classroom in use until 3.30pm, not enough time to reimage as technician session time is 2-4pm. Have spoken with TA to inform teacher to schedule access to classroom so that it can be reimaged. 28-05-21

Classroom not being made accessible. Will revisit this issue when Classroom is made available. 16-07-21
Closed
May 10, 2021 12:59 pm
csweetingham.302
Exec Headtreacher Office
Hi,
Zoom will not stay on my desktop. I have to downlonad and install every time I want to use it.

Please can you fix it.

THank you
No
Need Curtis to be in on the day so he can be logged in under his profile.
Closed
May 5, 2021 2:26 pm
csweetingham.302
Leslie Peach
Leslie has 2 email addresses - her name and a Senco@as... address. Please can we close the Senco address.

Thank you
No
Have advised against removing senco email as this is used for CPO communication.

As advised by Curtis, will remove senco and lpeach will use her lgfl email instead.
Closed
May 5, 2021 2:17 pm
csweetingham.302
Headteacher Office
Hi,
The RAG report is fantastic! Although concerning! Please can you supply me a quote for 2 different laptops and 2 different deskops (slightly different specs) which would be good for the teachers to use, in class (desktop) and between school (laptop). I'm more of a HP fan, but am open to advice. We have no money but we can't teach without hardware!
Thank you
No
Quotes sent by AB
Closed
May 5, 2021 11:37 am
csweetingham.302
Office
Hi,

We have 15 ipads that need setting up. Please can you give us a quote, or even better, do it for free!

Thank you

Curtis
No
Have made application for school to be registered as Apple School Manager, however require Curtis to Approve the request. Waiting on Curtis to ring Apple Helpdesk (email has been sent with details) to confirm the application dated 27-05-21

Martine has informed Curtis to follow this up (27-05-21)

ASM now setup (11-6-21) however there is a cost to setup Meraki in order to configure he ipads.

Curtis has approved 02-07-21
Closed
May 5, 2021 11:36 am
csweetingham.302
Headteacher Office
Hi Harry,
Please can I have an update regarding the 'ICT graveyard' outside my office
There are a number of devices in Holly's office - Please can you tell us what they are doing, and if they are usable or if they need writing off.

If all of the above need writing off - Rick will do that. How are they disposed of? Is this something you do? Are they wiped?

Thank you
No
Rick has contact details of company who will dispose IT Equipment. The company will wipe data and issue a certificate.
Closed
May 4, 2021 5:59 pm
mwhitaker9.302
Home page
Hi,
Please could we have the new link for espresso put onto the home page in place of the old one.
The link is ...
https://app.discoveryeducation.co.uk/learn/signin#
Yes
Updated - AB
Closed
April 29, 2021 9:07 am
lackerman1.302
office
Hi Harry - could you set/show me how to save documents direct to the Gdrive rather than having to save them locally and then upload them each time! Thanks! Lesley
No
Done
Closed
April 23, 2021 3:04 pm
csweetingham.302
Finance
Raised by HV:
Curtis emailed to give access to 3rd party company fm4s to the following users:
Gina North
Shounan Lai
Niki Rydqvist

All other users who use to manage finance mailbox to be removed.
Yes
Request has been made with LGFL, however the IT nominated contact at the establishments St John and Oakley Primary schools have to accept the request. This has been relayed to Gina to follow up at these schools they also work at.
Closed
April 23, 2021 1:46 pm
mwhitaker9.302
Exec Head Office
Please can we go through the stuff in the computer graveyard so we can sort out what can be 'binned' and what can be kept.
Yes
Done
Closed
April 23, 2021 1:45 pm
mchughtai.302
School
My username and password are not allowing me onto the computer system.
Yes
Resolved
Closed
April 20, 2021 8:47 am
lackerman1.302
office
Hi Harry,
Can you please help me set up Outlook again!
No
May need to rebuild computer as something stopping Outlook from being setup with the lgfl accounts. Have already reinstalled office but same issue.
In-Progress
March 17, 2021 9:42 am
mwhitaker9.302
Office
Morning,

When I turn on the office PC it makes a high pitched wailing noise and then a lower pitched noise and keeps repeating this until I turn it off. Any ideas?

Thanks in advance
Yes
Checked, unable to replicate fault
Closed
March 11, 2021 4:23 pm
mwhitaker9.302
Google
Please can I have a list of the new children to be able to allocate them to a class and also give out their details to them.

Secondly, please can I have our supply teacher added to Google so that he can access to the shared drive. He will be here for the rest of the school year on a Thursday.
Yes
Done
Closed
March 11, 2021 9:54 am
hskinner10.302
Front of school
Hi Harry,
We have an old laptop connected to the TV at the front of school. Please could this be added to the server so we can it log on.
Many thanks
Yes
Done
Closed
March 10, 2021 4:53 pm
mwhitaker9.302
School
Hi,

On the all staff email I am still getting bounce backs from Ana Cirdei and Gaynor McStravick. Please can you check this have been removed.

Thanks in advance
No
Done
Closed
March 10, 2021 7:50 am
lpeach5.302
Y3
I am trying to connect to a link for a Teams Mtg. from my classroom and I am not being allowed to do so. I will have to have this mtg tomorrow, in my office, and just wanted to test things out.
Yes
O365 bundle allowed via webscreen
Closed
March 8, 2021 2:46 pm
technican
Desktop
Hi,
1. THere are a lot of names above who no longer work at the school. Please can they be removed.
Dyson, Roos, froud, stracick. I am sure there are more. Please can this be checked with Martine. Holly nor I are on the list.

Please can you add CPOMS to our home page https://asnw.cpoms.net
Thank you
No
Updated Staff list from LGfL and added CPOMs link to homepage - AB
Closed
March 8, 2021 10:26 am
aahmed231.302
Y2 CLASS
I dont have google drive on my computer please can you help as I am unable to upload my plans.
Yes
Resolved
Closed
March 2, 2021 11:05 am
aahmed231.302
YR2 IWB
Raised by HV from Covid Helpdesk.

Microphone not working and various other issues. Will look to reimage this PC with minimal applications as PC is old and W10 is out of date (1909)
No
Classrooms in use so unable to re-build /update/troubleshoot. Will need to be scheduled so this is made available on their session days.

Classroom not made accessible. Will re-visit this issue when classroom has been made available. 16-07-21
Closed
March 2, 2021 11:02 am
rbelgrave1.302
Site Manger Office
raised by HV from Covid Helpdesk.

AIO operating system corrupt - needs reimage.
Yes
All working fine now.
Closed
December 31, 2020 2:22 pm
mwhitaker9.302
LGFL
Hi, Please can Holly Skinner (was Stylianou) have an LGFL email address. There is an email conversation that Harry has been included in on.
Yes
Closed
December 8, 2020 5:25 pm
cdyson11.302
heads office
Hi Harry
We used to be able to press 3023300 and an email would be sent to all staff.
This is not working now and i think it might be something to do with the new lgfl updates.
I've attached a screen shot.
Can you fix it for me please.
Thanks Clare
Yes
Closed
December 8, 2020 2:01 pm
lackerman1.302
office
New Chromebooks to be asset registered and formatted for children's use.
Yes
Closed
December 3, 2020 3:49 pm
jgoodhew3.302
Year 1
My keyboard space bars sticks- it is very irritating.
No
School to purchase replacement.
Closed
December 3, 2020 3:49 pm
jgoodhew3.302
Year 1
Smart board can take along time to turn on and the top left hand side can be faulty at times.
Yes
Smartboard EOL..school needs to replace it.
Closed
December 3, 2020 3:18 pm
technican
Y3 classroom
Smartboard display screen is not working/coming on
Yes
Checked, teacher using keyboard and all working.
Closed
November 23, 2020 9:51 am
mwhitaker9.302
phones
Lesley is not able to transfer calls to the PPA room. Any idea?
No
Resolved - it was in dnd mode
Closed
November 20, 2020 3:11 pm
technican
Staffroom
The desktop in Staffroom (RHS) is extremely slow and freezes on a regular basis.
No
HDD is degraded. Currently does not have SSD so will require school to order one.

Will close call until school authorise either SSD or replacement PC. 26-03-21
Closed
November 19, 2020 11:21 am
cdyson11.302
head's office
The scan shortcut has gone off my computer and I cannot now scan.
Please can this be re-loaded
Thanks
Clare
Yes
Scan App re-loaded from store
Closed
November 17, 2020 1:36 pm
lpeach5.302
Inclusion Room
Might it be possible to get a later version of Microsoft Word installed on my desktop so that I am able to covert PDFs? My 2010 version does not support this. Thank you in advance Harry.

Leslie
Yes
This computer is W7 and will need to be rebuilt to W10. Scheduled for the following week. 27.11.20
Closed
November 17, 2020 11:19 am
mwhitaker9.302
google
I am trying to get the TAs onto google stream today so that they have access from their 'my computer' part. However, I have just tried to Midia's (we were on the computer in the staffroom) and is says that there is already a google stream installed. I looked in her 'my computer' and there is not access to the google drive. Any ideas what I can do?
Yes
Installed on Library PC. Staff computer very slow, think the HDD is on its way out. needs a rebuild and a SSD. Will close this call and raise a new one for staffroom PC.
Closed
November 16, 2020 4:40 pm
mwhitaker9.302
email
I am so sorry, I have tried emailing everyone in the staff to tell them about the LGFL change for Google but I have had a bounce back - I took a screen shot and it is attached. Please can we get this system back up and running.

Many Thanks
Yes
Resolved - new email address communicated for All Staff.
Closed
November 16, 2020 4:24 pm
mwhitaker9.302
Google
Google says that I have changed my password in the past hour and I haven't. We also have it for a couple of children whose parents have phoned in. This is where the children do their homework and the teachers save their work. Please can this be sorted ASAP.
Yes
New list extracted from lgfl and shared with Martine.
Closed
November 16, 2020 4:10 pm
lackerman1.302
office
Sorry - meant to attach this to last message
Yes
All google accounts now synced with LGFL. Martine to send email to all staff.
Closed
November 16, 2020 4:08 pm
lackerman1.302
office
Receiving a message that I've changed my password in the last hour for my school Google account - which I haven't.
Yes
All google accounts now synced with LGFL. Martine to send email to all staff.
Closed
November 12, 2020 8:39 am
aahmed231.302
Y2 CLASS
Recorder of smart board not available pls help.
Yes
add-on missing. All working fine now.
Closed
November 12, 2020 8:39 am
yonasanya.302
Y4
The smartboard just goes off suddenly. It take a while to get it back on.
Yes
Duplicate Call
Closed
November 11, 2020 5:59 pm
ewilloughby.302
Y4
The new keyboard that has been bought for Elizabeth doe not work in the Y4 classroom. Please can this be looked at on Friday.
Yes
Keyboard works fine on other PC's, seems like the USB port maybe faulty. All IWB PC's are pretty much end of life and need updating which will also resolve UB issue.
Closed
November 6, 2020 12:32 pm
aahmed231.302
Y2 CLASS
Hi
my white board doesnt connect to the monitor please fix it as I cant teach without a white board
Yes
graphics Driver reloaded
Closed
October 23, 2020 5:15 pm
mwhitaker9.302
Y1
Please can the Hue Camera be looked at. Today during assembly we were having to use the integrated one and it was really hard to see the children.
Yes
Hue Camera is faulty , PC and USB Port all working fine. Martine looking into it.

New call to be raised if/when a new one has arrived.
Closed
October 22, 2020 7:27 am
mwhitaker9.302
Year 5
My Google Drive is not working on the PC, I can download everything from the google drive but cannot save to it directly. Any ideas?
No
icon lost connection to where the source program in C:

Recreated the shortcut and pinned to task bar.
Closed
October 20, 2020 5:09 pm
aahmed231.302
Year 2
King Paolo has sorted it! Hurray
Yes
Closed
October 20, 2020 4:59 pm
aahmed231.302
Y2 CLASS
CANT GET GOOGLE DRIVE
Yes
Closed
October 20, 2020 10:17 am
mwhitaker9.302
Y5
My remote control for my whiteboard is being a pain, really struggling to turn it on and off. Secondly, the panel on the whiteboard is not working. Thirdly, the middle of the board is getting blurrier. Any chance this can be looked at?
Martine
Yes
Unfortunately, the IWB and the projector are both end of life and will require replacing. Will close this call as unable to resolve unless equipment is replaced.
Closed
October 20, 2020 10:17 am
lackerman1.302
office
The email address re-instated for Elaine Saunders doesn't seem to be working yet - the attached shows what I get coming up.
Yes
Resolved
Closed
October 15, 2020 12:56 pm
cdyson11.302
Governor
Please can you setup a new governor with emailfor Gillian Dale-Skey (raised by HV)
No
Done
Closed
October 14, 2020 1:12 pm
mwhitaker9.302
Google
Hi Harry,

Please can you do some work with me around LGFL logins and how to update google etc on Friday. I am free between 12.45-13.45.

Thanks in advance
Yes
Closed
October 12, 2020 2:04 pm
lackerman1.302
office
Can you please re-activate email for Elaine Saunders
No
PF - Left in October 2019 - have located and requested return, thanks.
Closed
October 9, 2020 8:13 am
mwhitaker9.302
Year 5
I have a chrome book in my room (not mine) that has a needs fixing post it note on it. Please can you come and collect it from me and have a look - if you get time today.

Thanks in advance
No
Pupil Chromebook beyond economical repair.

The other chromebook backlight not workin, loose connector. all working fine now.
Closed
October 9, 2020 8:13 am
mwhitaker9.302
Google
Harry, I have spoken to most teachers and the passwords are not working. Y5/6 seem to almost be fine but less so further down the school. Please can this be looked at as a matter of urgency today.
Yes
Resolved
Closed
October 7, 2020 2:31 pm
cdyson11.302
heads office
I need to meet with Harry to go through google passwords and make sure they all work on Friday 9th and also talk to Harry about broken laptops and old laptop safes
Yes
Done
Closed
October 7, 2020 10:26 am
aahmed231.302
Y2
Google Chrome is not opening, I can only use internet explorer.

Whenever I open word it asks me to activate the account.

Please can you sort this out.

Asma
No
Closed
October 5, 2020 4:54 pm
mwhitaker9.302
Google
3 Y6 children still cannot access Google Classroom. I have sent an email to clarify who.
Yes
Resolved
Closed
September 30, 2020 1:05 pm
mwhitaker9.302
Google
Login for Chris Boal to be reset and the link to be sent across please.
Yes
Pswd reset link sent (HV)
Closed
September 30, 2020 10:57 am
cdyson11.302
heads office
Harry please meet Rick on Friday to finalise any IT equipment which ahs been 'binned' so we can update our asset register.
Thanks
Yes
Done
Closed
September 30, 2020 7:51 am
mwhitaker9.302
New Pupil
Hi,

We have had a number of new pupils starting and I would like to be able to give them their google access codes asap. When will these be generated?

Martine
Yes
Done
Closed
September 30, 2020 7:33 am
mwhitaker9.302
Google
Hi, I m trying to set up new classes for this year and archive last year's classes but I am not able to. I created them last year, have my admin rights been changed?
Yes
Will need to speak to Curtis who has Super Admin rights, so he can allocate admin rights on request.
Closed
September 29, 2020 5:35 pm
lpeach5.302
Google
My Google acct. name lpeach@allsaintsnw2.co.uk is not being recognised. Can you help?

Thanks, Leslie
Yes
Account username was incorrect. Should be working now.
Closed
September 28, 2020 10:12 am
cdyson11.302
head's office
lost email
Yes
Closed
September 25, 2020 10:19 am
mwhitaker9.302
All Saints
Harry, please can we meet today at lunchtime (12.45ish) to discuss the google domain name.

Thanks in advance
Yes
Closed
September 25, 2020 6:47 am
pronchetti.302
year 6 class
can't use whitebord to rite on; red light on on panel
Yes
USB lead come away from PC.
Closed
September 18, 2020 7:37 am
pronchetti.302
year 6 class
cant log in to LGFL mail
Yes
USO password reset
Closed
September 18, 2020 7:32 am
mwhitaker9.302
Google
Hi,

Please can we have some time today to go through the LGFL usernames and passwords for the children in order for them to access google classroom.

Thanks in advance
Yes
Yes - will close this call as one already open
Closed
September 18, 2020 7:31 am
mwhitaker9.302
Home page
Hi,

Please can we update the home page for the internet. We are now using white rose maths and not classroom secrets. Here is the link: https://resources.whiterosemaths.com/my-account/

Thanks in advance
No
This has been updated now - AB
Closed
September 17, 2020 10:10 am
cdyson11.302
head's office
Can I download a skype app on to the computer or access skype through my desktop.
At the moment it is blocked but not sure why?
Thanks
Yes
Unblocked the Skype package on Webscreen and deployed Skype to Head's PC - AB
Closed
September 16, 2020 9:41 am
cdyson11.302
head's office
Please ensure that staff leavers:
Lauren Bush
Adeline Salvarej
Vanana Mayer
Barbara Brooks
are not able to use remote access anymore to log into the school system anymore.
Thanks
Yes
I can confirm that these users are no longer associated with the school and have no remote access rights.
Closed
September 16, 2020 8:48 am
gmcstravick.302
Reception/year 3
I can't send emails to my year group partner Vanessa Purvis!
Yes
This looks to be set up correctly and I have sent a test message to vpurvis@aspnw2.barnetmail.net and have not received a bounce message. Confirmed working.
Closed
September 2, 2020 8:27 am
mwhitaker9.302
School
Morning,

Please can you have a look at the all staff email list and remove those people who have left and ensure that Vanessa is on the list.

Thanks in advance
No
Have sent Martine a list of what is already there. Martine to amend and let me know.
Closed
May 22, 2020 3:27 pm
cdyson11.302
head's office
please can we have an updated inventory list / asset register for our laptops as some laptops have now been reallocated to class use and missing from the laptop safe.
The governors are keen we keep our serial number register up-to-date and accurate so if we want to donate our laptops to charity we have a record of this on our asset register.
Thanks
No
The school has signed up to Parago Management System which we do not manage.
Closed
May 5, 2020 2:49 pm
cdyson11.302
head's office
my microphone is not working on my desktop computer
Yes
Clare to try the LHS AIO PC in staffroom. If this work then happy to swap the PC's. Looks like the Heads desktop has a an underlying issue and not able to pin point the cause.
Closed
May 5, 2020 2:48 pm
cdyson11.302
head's office
my chrome internet connection is intermittent. Sometimes it works and sometimes it doesn't.
Quite often it comes back for a bit if I log off but then stops working again after about half an hour.
Yes
PC to be reimaged, current version 1803
Closed
May 1, 2020 10:28 am
cdyson11.302
head's office
Hi
I still cant access this video.
Please will you check our settings and ensure we only have moderate security
Thanks
https://www.youtube.com/watch?v=zb8RwFuccNQ
Yes
Have emailed Clare - we have a case open with LGfL (397176) - PF
Closed
April 29, 2020 2:53 pm
cdyson11.302
head's office
Please change our you tube restrictions so that we can see the two videos as per links below:

https://www.youtube.com/watch?v=zb8RwFuccNQ

https://youtu.be/9F2aW8myPAc

Thanks
Yes
Not sure if this is required. Will close this call and reopen if arises again.
Closed
April 29, 2020 10:59 am
cdyson11.302
head's office
Please change our you tube settings to moderate as they are apparently severe at the moment which means I cant open a video from our vicar leading a school worship. We wnat to put this link for his video on our website from now on, on a weekly basis.
Thanks
Clare
Yes
Just checked and your settings are already on moderate as below:

youtube moderate + safe search on
172.30.187.53
172.30.187.54
Closed
April 29, 2020 9:36 am
cdyson11.302
head's office
create secure lgfl email accounts for new Governors
Chelsea, Vince and Matt.
Many thanks
Yes
These have been created and sent to Clare - AB
Closed
April 27, 2020 10:40 am
cdyson11.302
heads office
Please could you set up Google meets / hangout for all of the Governors (not sure which app is best for a governors mtg?)as Id like to use that from May, instead of Zoom
Thanks
No
Governors now have google accounts, so can now sign into Google Meets/Hangouts
Closed
April 27, 2020 10:38 am
cdyson11.302
heads office
Please could you set up Zoom for a Govs mtg tomorrow.
Thanks
Clare
Yes
Closed
March 24, 2020 1:40 pm
mwhitaker9.302
Home
Hi Harry,

Please could you let me know how I advise a grandparent who only has an Amazon fire to get onto google classroom. I can have a play around at home tonight but thought that you might have an answer or a help guide.

Thanks in advance
Yes
Closed
March 20, 2020 11:28 am
lackerman1.302
Reception class
Hi - can you check if you have/can get a data cable for the Reception class tablet?
No
Unfortunately there is no spare. A replacement will need to be ordered.
Closed
March 20, 2020 7:56 am
mwhitaker9.302
Y5
The network is running slowly, it is taking a while for the internet to load tabs. Any ideas?
No
Server has been restarted
Closed
March 17, 2020 9:47 am
mwhitaker9.302
PPA Room
Left hand computer screen is not coming on, I have tried turning it off and back on, when it is left the light goes orange as though it is going into standby but the screen is not working. Any ideas?
Yes
reimaged
Closed
March 13, 2020 11:30 am
jgoodhew3.302
Reception
We have a missing samsung cable for our samsung note boooks please could you bring a spare one if you have it.
No
Unfortunately the school will have to purchase.
Closed
March 13, 2020 11:29 am
jgoodhew3.302
Reception
Two of our computers have access to EYFS Software but it won't load up.
Yes
reimaged
Closed
March 13, 2020 8:16 am
yonasanya.302
Y4
Faulty mouse.
Please remember to change the keyboard.
The font does not have the cursive Joined 10a.
Yes
Duplicate call
Closed